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The FFT becomes a contractual requirement for GP practices from 1 December 2014. NHS England, NHS Employers and the BMA General Practitioners Committee have jointly published guidance that sets out how GP practices should implement it.
The FFT is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received. The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family; with at least one complementary follow-up question to enable patients to provide further detail about their experience. The introduction of the FFT across all NHS services is an integral part of Putting Patients First, the NHS England Business Plan for 2013/14 – 2015/16.
The FFT question is set out within the guidance for each area of care. It should be worded as below (the word service should be adapted to fit the relevant area of care as per the guidance):
“We would like you to think about your recent experience of our service.
How likely are you to recommend
our GP Practice to friends and family if they needed similar care or treatment?”
The response options are as follows: extremely likely; likely; neither likely nor unlikely; unlikely; extremely unlikely; and don’t know
The wording of the FFT question and the responses must be exactly as set out above.
Prepared By Jean Keenan